FAQs

Each product page specifies availability and preparation time. Ready-to-dispatch pieces are dispatched within two business days. Made-to-order pieces follow the production estimate shown on their listing. Shipping time is additional.

Refer to the size and fit information on the product page. Where offered, you may provide your height for a tailored drape. For guidance before ordering, contact us.

For a specific occasion, please allow the maximum made-to-order production time shown on the product page, plus the estimated shipping time shown at checkout. If you are unsure whether this allows enough time, contact us before ordering.

We are based in Dubai and offer delivery to destinations available at checkout. If your country is not listed, contact us before ordering so we can review the available options.

Allow for both preparation and delivery. Ready-to-dispatch pieces leave within two business days; made-to-order timelines are shown on each product page. For current delivery information, see delivery estimates.

If the expected readiness of your pieces differs by one month or more, we will offer separate deliveries. Any additional shipping charge will be explained before arrangements are confirmed.

Tracking details are provided in your dispatch confirmation and on your order-status page once available. Please allow time for the courier’s first scan to appear.

International shipping charges do not include import duties, local taxes or customs clearance charges. These are payable by the recipient on arrival. Customs clearance may extend the delivery time.

Checkout is in AED. Prices displayed in other currencies are estimates for reference. Your bank or payment provider may apply its own exchange rate or fees.

We do not accept change-of-mind cancellations. Made-to-order pieces cannot be returned for a change of mind. For ready-to-wear pieces, request return approval through our Contact Us form within seven days of delivery; the item must be unworn, unwashed, unaltered and in original condition with tags attached. Approved change-of-mind returns carry a 5% administrative fee; original delivery is not refundable and UAE collection costs AED 35 where arranged by us. For a confirmed defect, incorrect item or sizing error on our part, applicable refund, replacement or repair remedies are provided without charge, including necessary shipping. See Shipping & Returns for full details. Nothing in this policy limits your rights under applicable law.

We need to receive and inspect the returned item first. After receipt and inspection, approved refunds are processed to the original payment method within two business days. Your bank or payment provider determines when the funds appear in your account. This does not limit your rights under applicable law.

Alterations are available within the UAE, subject to the piece and prior agreement. Customer-requested alterations cost AED 200, plus AED 35 collection where arranged by us, return delivery and applicable VAT. We confirm the total before proceeding. If we made an error, correction and necessary shipping are at our cost, without limiting your statutory remedies.

Yes. Select Send as a gift on the gift-card page to enter the recipient’s email address and an optional message. Otherwise, the digital gift card is sent to you to share.

Gift cards are valid for one year from the date of issuance. The expiry information supplied with your gift card applies.

No. Any remaining balance can be used towards a later purchase before expiry. Gift-card values are issued in AED and gift cards are non-refundable, except where required by law.