Shipping & Returns

Updated 8 October 2026

Quality and your satisfaction are central to dstrct05. We take care in preparing each piece and want it to meet the description and specifications agreed with you. If something is not right, we will review it fairly and take responsibility for errors on our part.

Preparation and dispatch

Each product page states whether the piece is ready to dispatch or made to order. Please use the preparation time shown for the item you select. Production time is separate from shipping time and does not represent a guaranteed arrival date. For an occasion, allow the maximum production time shown on the product page plus the shipping estimate at checkout. If the timing is unclear, use our Contact us form before ordering.

Ready-to-dispatch pieces are dispatched within two business days after order confirmation. Delivery time is additional.

Where items in one order have an expected readiness gap of one month or more, we will offer separate deliveries. Any additional shipping charge will be explained and agreed before the separate shipment is arranged.

Delivery estimates

Delivery estimates begin after dispatch and exclude the preparation or production time shown on the product page. They are estimates rather than guaranteed arrival dates.

UAE: Quiqup provides next-day delivery after dispatch within regular service areas. Remote-area delivery takes approximately 3 days, subject to scheduled Thursday and Sunday routes. Public holidays and service disruptions may affect delivery.

GCC & international: We deliver to supported destinations available at checkout, using a combination of Aramex and DHL according to destination and service availability. Transit times vary by destination and customs clearance.

Shipping charges and delivery details

Delivery is charged on all physical orders, including orders within the UAE. Shipping charges are shown at checkout before payment.

Delivery details & unsuccessful delivery

Please ensure your delivery address and contact details are complete and accurate before placing your order. Contact us promptly if a correction is needed. Address changes are not available after dispatch.

If delivery fails or a shipment is returned because of incorrect or incomplete details, refusal of delivery, or unpaid import charges disclosed at checkout, any reasonable costs actually incurred as a result will be deducted from any refund due, where permitted by law. We will explain the deductions and confirm any redelivery charges before proceeding.

These charges do not apply to errors by us or our delivery partners. Nothing in this policy limits your rights under applicable law.

International shipping charges do not include import duties, local taxes or customs clearance charges. These are payable by the recipient on arrival. Customs clearance may extend the delivery time.

Tracking your order

Tracking details are provided in your dispatch confirmation and on your order-status page once available. Please allow time for the courier’s first scan to appear.

Delayed, missing or damaged deliveries

If your parcel is delayed or missing, contact us with your order number so we can investigate with the carrier. If an item arrives damaged, incorrect or materially different from its description, use our Contact us form within two days of receiving your item and include your order number and a description of the issue. We may request photographs of the item and packaging in our reply. Reporting an issue within two days helps us investigate, but does not remove any statutory rights or prevent a valid claim for a defect discovered later.

For a confirmed defect or fulfilment error, we will arrange a return and refund as described below, without limiting other remedies available under applicable law.

Cancellations

Orders cannot be cancelled for a change of mind once placed. Please review your selection, measurements and delivery details before completing checkout. This does not affect cancellation or refund rights provided by applicable law, including where we cannot fulfil your order.

Made-to-order pieces

Made-to-order pieces are prepared for your order using the size and available customisation selected at checkout. We do not accept change-of-mind returns or exchanges for these pieces. Please review your selection and measurements carefully before purchasing.

Ready-to-wear returns

For ready-to-wear pieces, request a change-of-mind return within seven days of delivery through our Contact Us form, quoting your order number. We will respond by email with approval and return instructions. Please obtain approval before sending an item.

Items must be unworn, unwashed, unaltered and in their original condition, with original tags attached. They must be free from perfume, stains, marks and damage. Please return any supplied packaging and accessories. Refunds are subject to inspection on receipt. These condition requirements apply to change-of-mind returns, not valid defect claims.

Change-of-mind return charges

For an approved ready-to-wear change-of-mind return, we deduct a 5% administrative fee from the amount paid for the returned item after any discount, plus an AED 35 collection fee where we arrange collection within the UAE. Original delivery charges are not refunded. If you arrange and pay for an approved return yourself, the AED 35 collection fee does not apply. International return shipping is payable by the customer and is confirmed before arrangements are made.

These deductions apply only to voluntary change-of-mind returns, where permitted by law. They do not apply to a confirmed defect, an incorrect item, an error in agreed specifications or another return for which applicable law requires a refund without these deductions.

Defective or incorrect pieces

If a piece is defective, incorrect or does not match the agreed specifications, contact us with your order number and details of the issue. Please report visible issues within two days of delivery to help us investigate. A claim is not rejected solely because two or seven days have passed; valid claims for defects discovered later remain protected.

We take responsibility for confirmed defects, incorrect items and sizing or measurement errors on our part. You may choose a refund, replacement or repair as provided by applicable law. If you choose a refund, we will arrange the return and refund the amount paid for the affected piece, covering necessary collection and return shipping and refunding applicable delivery charges. No 5% administrative fee, AED 35 collection fee or alteration charge applies.

Return arrangements and refunds

We will provide the return instructions and address by email. Package the piece securely and retain proof of postage. The item must be returned to us for inspection before a return refund is processed, unless we agree otherwise or applicable law requires another arrangement. After receiving and checking the item, we will process an approved refund to the original payment method within two business days and confirm any applicable deductions by email. The time it takes for the funds to appear in your account depends on your bank or payment provider.

Alterations

Customer-requested alterations are available within the UAE only, subject to the construction of the piece, fabric availability and prior agreement. If the piece matches your selected size and agreed specifications, the alteration fee is AED 200, plus AED 35 for collection where arranged by us, return delivery charges and applicable VAT. We will confirm the total before proceeding. Increasing a piece’s size or length may not be possible.

If we made an error in the agreed size or specifications, correction and necessary collection and delivery are at our cost. Paid alterations are not a condition of resolving our mistake and do not replace your statutory remedies.

Care and your rights

Follow the care instructions supplied with your piece. Damage caused by incorrect care, wear or unauthorised alterations is assessed separately from a manufacturing defect. Nothing in this policy limits your rights under applicable law.

Gift-card delivery

For digital gift-card delivery and missing-email enquiries, please refer to Gift-card delivery and assistance in our Terms & Privacy.

Contact

For shipping, cancellation, return or refund enquiries, please use our Contact us form and include your order number.